Frequently Asked Questions

  1. Can I have a free sample?

    Thanks for your interest! Please keep an eye out for future giveaways, special offers and coupons on acnefree.com and our Facebook page.

  2. Where can I find AcneFree in a foreign country?

    Currently, AcneFree is only available in the U.S. and Canada. Thank you for your interest!

  3. I would like a free sulfur mask.

    That promotion has ended. Please keep an eye out for future giveaways, special offers and coupons on acnefree.com and our Facebook page.

  4. Adverse event (red cheeks, etc.).

    Please submit the adverse event reports to our general inbox, pharmcs@valeant.com. The Valeant toll free number is 1.800.321.4576.

  5. Does AcneFree really work?

    Yes, AcneFree really does work! Please see our product reviews from other users: www.acnefree.com/acnefree-products/the-original-acnefree-24-hour-acne-clearing-system.aspx

  6. I would like to try the product before I buy. Can you send me your product for free?

    We do understand how important it is for you to find a product that will help clear your skin. Unfortunately, we do not have a “try before you buy” offer. AcneFree products can be found at your local drug store or mass merchandiser. For a list of locations visit our store locator.

  7. Product didn’t work/disappointed in it, etc.

    We are sorry you are disappointed with your AcneFree purchase. We would like to opportunity to help you resolve this matter. Please contact our Customer Service Department at 1.800.321.4576.

  8. Question in a foreign language.

    Use Google translator first to determine answer from FAQ in English. Currently, AcneFree products are only available in the U.S. and Canada. Thank you for your interest!

  9. Are there any special offers available?

    Please check out our website, www.acnefree.com and our Facebook page to view all current offers.

  10. What is the difference between REGULAR and SEVERE AcneFree Clearing Kits?

    In regards to your question, the difference is the percentage in the third step treatment. The step three Repair Lotion has 3.7% Benzoyl Peroxide in the Severe Acne Clearing System and the Maximum Strength Repair Lotion has 10% Benzoyl Peroxide and is used in the AM.

  11. I cannot order anything on the website. Help!

    Unfortunately, we do not sell products directly through our website. AcneFree products can be found at your local drug store or mass merchandiser. For a list of locations visit our store locator.

  12. How do I incorporate the astringent toner pads with the 3-Step System?

    Thank you for your question!  You would use the pads in place of the Renewing Toner. The pads are a quick and easy application if you are in a hurry.

  13. Where can I find AcneFree products?

    AcneFree products can be found at your local drug store or mass merchandiser. For a list of locations visit our store locator.

  14. If the sulfur mask sample exploded.

    Unfortunately, it sounds like the Postal Service was a bit rough on some of the sulfur mask samples. Please keep an eye out on acnefree.com and our Facebook page for upcoming giveaways and promotions!